Information For Your Visit

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Welcome to Spa Sydell, Atlanta’s Premier Day Spa & Med Spa

Thank you for choosing Spa Sydell. We want you to have a 5-star experience from the moment you decide to visit.

We offer a range of services to provide our clients with full access to all things self-care. If you have questions about how best to prepare for your specific service or services, please call us at 404-255-7727.

When Should I Arrive for My Services?

Please arrive 20 minutes before your service to allow yourself time to check-in, fill out your intake form(s), access a locker, change into the robe and slippers provided for you, and to unwind with a beverage in our relaxation room. You may want to allow 30 minutes before or after your service to enjoy our steam room at no extra cost to you.

How Far Should I Disrobe for My Massage?

We suggest that you undress to your level of comfort for your services. A robe and slippers are provided, and undergarments are optional. You will always be draped appropriately during all services. Only the treatment area will be exposed.

Are There Any Guidelines for Booking an Appointment?

A credit card or gift certificate number is required to hold your reservation. Your credit card will not be debited unless a cancellation charge is applied. If using a gift card, please call to verify prior to appointment time as all gift cards must be verified. We also ask that you bring the gift card with you.

May I Use My Cellphone?

We ask our guests to refrain from cell phone use to maintain a quiet, relaxed atmosphere.

Can My Child Come with Me to the Spa?

We love children at Spa Sydell, but we cannot supervise unattended children. They must be accompanied by an adult and remain in the waiting area. Children may not accompany their parent into a treatment room.

How Do I Handle Tipping?

Gratuities are optional and at your discretion. If you enjoyed your experience, we recommend leaving a 20% gratuity. Gratuities can be applied via credit card or with cash using the envelopes provided at the front desk.

Groups of three or more will have a 20% gratuity added to all services.

What if I Am Late for My Appointment?

Arriving late for your appointment will reduce the duration and the effectiveness of your service. The appointment will end at the scheduled time to ensure the next guest’s scheduled service is not delayed. Please make every effort to arrive early, for your pleasure, and as a consideration to our staff and guests.
 

Are There Services that Require Preparation?

Yes.
  • Waxing services require hair at least 1/4 of an inch in length to ensure proper removal of hair (approximately two full weeks of growth.)
  • For Body Polish & Body Wrap services, your skin should not have been shaved recently due to potential skin sensitivity.
  • Our advanced services also have specific pre-treatment care and prep that will be discussed prior to service.

If you have any questions regarding preparation before any appointment, please call and we would be happy to send additional information as needed.

 

Is There a Place to Leave My Jewelry and Other Valuables?

Lockers are available for your personal belongings; however, Spa Sydell is not responsible for lost or forgotten valuables. We recommend that you leave your jewelry and any other valuables at home.
 

What Do I Do if I Have Any Physical, Medical or Allergy Concerns?

Whenever possible, we adjust services to accomodate any potential physical, medical, or allergy concerns. However, there are situations where we cannot move forward with a service due to safety restrictions. Please share any concerns when booking your appointment. We also ask our guests to fill out a medical intake form for a comprehensive look at potential contraindications. Our number one priority is the safety and comfort of each client.

What is the Cancellation Policy?

All services require prior notice to reschedule or cancel service(s) to avoid an automatic fee. For most services, please provide a 24 hour notice to avoid a fee of $50. For medical services (including injectables, body/face contouring, and wellness), please provide a 48 hour notice to avoid a fee of $75. For holidays, please provide a 48 hour notice to avoid a fee of 100% of service total. To cancel, modify, or reschedule an appointment, please call 404.255.7727.
 

Schedule A Consultation

Call Spa Sydell today to make your appointment and schedule a consultation for one or a combination of rejuvenation treatments.

You can reach us at 404-255-7727. Spa Sydell has everything you need to look and feel wonderful, and we look forward to serving you.

Schedule A Consultation

Fill out the form Or call us

What Happens in a Consultation?

  • 01.

    Get to know the Spa Sydell Team

  • 02.

    Help us understand you and your goals.

  • 03.

    Learn about our services and specialties.

  • “I enjoyed my massage service thoroughly, and I will definitely make this a monthly routine.”

  • – Arisma Bacon

How May We Help?

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