Information For Your Visit

info

Welcome to Spa Sydell, Atlantaโ€™s Premier Day Spa & Med Spa

Thank you for choosing Spa Sydell for all your aesthetic needs.

Feel free to review the following information for your visit or give us a call at 404.255.7727 and we'd be happy to assist.

 

When Should I Arrive for My Services?

Plan to arrive 15-30 minutes before your service to allow yourself time to check-in, fill out your intake and consent forms, access a locker, change into the robe + slippers provided, and to unwind with a beverage in our relaxation room. If you would like to take advantage of our complimentary aromatherapy steamroom, we recommend arriving 30 minutes prior to your scheduled service time.

How Far Should I Disrobe for My Massage?

Undress to your level of comfort for your services. A robe and slippers are provided, and undergarments are optional. You will always be draped appropriately with only the treatment area exposed at one time. 

Are There Any Guidelines for Booking an Appointment?

A credit card or gift certificate number is required to hold your reservation. Your credit card will not be debited unless a cancellation charge is applied. If using a gift card, please call to verify prior to appointment time as all gift cards must be verified. We also ask that you bring the gift card with you.

May I Use My Cellphone?

Whenever possible, please refrain from cell phone use to maintain a quiet, relaxed atmosphere.

Can My Child Come with Me to the Spa?

We love children at Spa Sydell, but we cannot supervise unattended children. They must be accompanied by an adult and remain in the waiting area. Children may not accompany their parent into a treatment room.

How Do I Handle Tipping?

Gratuities are optional and given at your discretion. If you enjoyed your experience, we recommend leaving a 20% gratuity. Gratuities can be applied via credit card or with cash using the envelopes provided at the front desk.

Groups of three or more will have a 20% gratuity added to all services.

What if I Am Late for My Appointment?

Arriving late for your appointment will reduce the duration and the effectiveness of your service. The appointment will end at the scheduled time to ensure the next guest’s scheduled service is not delayed. Please make every effort to arrive early, for your pleasure, and as a consideration to our staff and guests.
 

Are There Services that Require Preparation?

Yes. Preparation varies per service. If you have not received your pre-care instructions, please call us at 404.255.7727.
 

Is There a Place to Leave My Jewelry and Other Valuables?

Lockers are available for your personal belongings; however, Spa Sydell is not responsible for lost or forgotten valuables. We recommend that you leave your jewelry and any other valuables at home.
 

What Do I Do if I Have Any Physical, Medical or Allergy Concerns?

If you have concerns, please share with the front desk when booking. Whenever possible, we adjust services to accomodate any potential physical, medical, or allergy concerns. However, there are situations where we cannot move forward with a service due to safety restrictions. We also ask our guests to fill out a medical intake form for a comprehensive look at potential contraindications. Our number one priority is the safety and comfort of each client.

What is the Cancellation Policy?

All services require prior notice to reschedule or cancel service(s) to avoid an automatic fee. For most services, please provide a 24 hour notice to avoid a fee of $50. For medical services (including injectables, body/face contouring, and wellness), please provide a 48 hour notice to avoid a fee of $75. For holidays, please provide a 48 hour notice to avoid a fee of 100% of service total. To cancel, modify, or reschedule an appointment, please call 404.255.7727.
 

Is there anything else I need to know?

We want you to feel comfortable and prepared ahead of your spa day! If you still have questions, please give us a call at 404.255.7727. You can also visit review our FAQs for more info.

Schedule A Consultation

Call Spa Sydell today to make your appointment and schedule a consultation for one or a combination of rejuvenation treatments.

For more information or to schedule a consultation, you can reach us at . Spa Sydell has everything you need to look and feel wonderful, and we look forward to serving you.

Fill Out the Form or Give Us A Call

Please note, our attentive staff is available should you have any questions, concerns, or comments. To contact us, please use the form below to leave a message. You can typically expect a response within 48 hours. For more immediate assistance, please call us at 404.255.7727. If you are contacting us outside of business hours, please leave a voicemail and we will respond in the order received during regular business hours.

To schedule an appointment, we recommend calling or booking online.

How May We Help?

* All indicated fields must be completed.

Accessibility Toolbar

Please fill out the following form to unlock your offer:

Close